We don’t know about you, but many times, we’re so excited about getting a new order of fabric, that we forget to actually check our order.
We want to be sure that our customers always get what they order. That their fabric is the correct length and is not in any way damaged. We are super careful about your orders, always double and triple check the final product. But even we make mistakes.
Here are the steps you should take when you get a new fabric order.
Step #1- Check the fabrics you received against your invoice. Simply By Ti does not send out paper invoices. So you’ll need to check against your digital invoice (you should have received this via e-mail). If there is a fabric missing, note it.
Step #2- Measure your fabric. Fabric lengths are only guaranteed BEFORE you wash. Washing your fabric can (and usually does) result in shrinkage. I usually aim to give you at least 1″ more than what you order.
Step #3- Examine your fabric for dirt, smudges, over dye, and holes! We usually catch the really big holes and large misprints, but it is always possible that we miss something.
You may notice that you have a hole (small or large) or a misprint and extra fabric. I would rather give you the problem areas than have to make a “seconds” box. I always make sure that you get complete yardage that you ordered “plus” the problem area. So please examine your fabric carefully!
In most cases, your fabric is going to be just fine. YAY. But if you notice a problem, contact the company immediately. I know here at Simply By Ti, we’ll be happy to resolve whatever the problem may be.
Now that you’re done examining your fabric, you can put it in the wash and get crafting!
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